FLASHPOINTS
- Ways to manage them
- What to record to achieve the best outcome
- How to avoid them in the first place
Ways to manage flashpoints
- Create space
- Give yourself time
- Communicate clearly
- Record relevant information
Time for action
Example 1: Eric Miller
Time for action
Example 2: Jim Hamilton
Summary
How can we avoid flashpoints?
- Be on top of the action
- Communicate to prevent infringements
- Be aware of what makes people react
- Card appropriately